The challenge
The client needed a chatbot for its digital channels that could find and use information held in documents.
Technology Services • Azure AI
Generative AI
AI Document Extraction and Search for Digital Channel Chatbots
Built an Azure AI solution to extract and search information from documents, powering a generative AI chatbot for digital channels.
Ref: IPTLS104163
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The approach
Kumulus built Azure AI infrastructure for document processing and extraction using custom skills, Form Recognizer, NLP and AI Search, with a web app for navigating and searching the information.
The outcome
Digital-channel chatbots now have a searchable source for answering questions grounded in business documents. The Azure solution uses Custom Skills, Form Recognizer, NLP and AI Search to process documents, with a web app for navigating extracted information.
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