The challenge
The client's data warehouse consolidates operational indicators used by service delivery teams, managers and leadership to monitor IT services, and needed migrating.
Technology Services
Analytics Migration
IT Service Operations Data Warehouse Migration
Migrated an operational indicators data warehouse used to monitor IT service delivery.
Ref: DPTLS116311, DPTLS116413, DPTLS116442
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The approach
Kumulus assessed the environment, prepared the target, migrated the analytical assets in a controlled way and validated them after migration.
The outcome
Gave service delivery teams, operational managers and executives a consolidated view of service performance by migrating and updating the IT service operations data warehouse. Its indicators and integrations from the legacy ITSM source were aligned with Jira.
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