The challenge
The client wanted users to get accurate answers from internal content through a conversational interface.
Manufacturing • Azure AI
Generative AI
RAG Chatbot Built on Azure OpenAI
Built a retrieval-augmented generation chatbot on Azure OpenAI to answer questions from the client's own content.
Ref: IKLPT105476
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The approach
Kumulus prepared the content sources and built a retrieval-augmented generation chatbot on Microsoft Azure using Azure OpenAI, with access controls and validation of responses.
The outcome
Built a secure retrieval-augmented chatbot grounded in product documentation to help users resolve level-one support questions. The proof of value validated the approach for knowledge retrieval and defined a path to add sources such as historical Jira tickets, Microsoft Teams conversations and Confluence.
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