The challenge
The client's operations teams were handling a high volume of alarms in their IT service management platform and needed redundant alerts suppressed automatically.
Technology Services • Google Cloud
Applications
Automated Alarm Suppression for IT Service Management
Built an automation to suppress redundant alarms in the client's IT service management platform, to reduce noise for operations teams.
Ref: MKLUS105431
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The approach
Kumulus developed the automation and integrations required for alarm suppression, running on Google Cloud Platform.
The outcome
IT operations can focus on actionable alerts, with a more consistent way to handle repetitive alarm noise. Redundant ServiceNow alarms are now suppressed automatically through an integration running on Google Cloud.
Built on Google Cloud
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