Telephony Environment Separation and Migration to Azure

The challenge

The client needed to separate its telephony environment and move it to its own hosting.

The approach

Kumulus assessed the environment, prepared Microsoft Azure, carried out a controlled migration and validated the service afterwards.

The outcome

Gave each business unit operational and billing autonomy by separating industrial and automotive telephony into two independent Azure-hosted 3CX environments, while maintaining Teams connectivity. Each has dedicated call routing, queues and IVRs, with capacity for 64 and 24 simultaneous calls.