Automated Image Transfer to a Field Service Platform

The challenge

The client needed to automate the receipt and upload of images from its distribution and outage management systems into its field service platform, working around the limits of its existing workflow tooling.

The approach

Kumulus developed the application and integrations on Microsoft Azure, using Azure Functions in place of Logic Apps, with Kubernetes in the solution.

The outcome

Field operations now see image context in their service workflow, with less manual handling. Images from distribution and outage-management systems transfer automatically into the field-service platform, using Azure Functions where Logic Apps reached its limits.