The challenge
The client wanted to validate an AI voicebot for handling interactions.
Manufacturing • Azure AI
AI Application
AI Voicebot Prototype on Azure
Prototyped an AI-powered voicebot on Azure to handle interactions by voice.
Ref: IMSFT105656
Video story · 1:01
The approach
Kumulus integrated AI components into the voicebot application on Azure, covering architecture, APIs, user experience and operational controls.
The outcome
Service teams gain a repeatable way to review and improve customer interactions. The voice-only AI training bot is designed to simulate a customer call, record and transcribe it, and assess attendants on empathy, compliance, communication and emotional intelligence, with scores, rationales and coaching tips through an API.
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