The challenge
The client wanted to provide a chatbot on its portal to answer users' questions.
Public Sector • Azure AI
Generative AI
Generative AI Chatbot for a Public Finance Portal
Implemented a generative AI chatbot on Azure OpenAI for a public finance body's portal, with controlled data access and validated answers.
Ref: IMSFT105095
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The approach
Kumulus prepared and integrated the source content with Azure OpenAI on Microsoft Azure, applied access controls and validated the chatbot's responses.
The outcome
A three-week proof of value gave the organisation a secure basis to evaluate generative AI for internal finance support. The accounting assistant used GPT-4o to answer questions from PDF, Word and text documents sourced from SharePoint and stored in OneLake, with documentation and an evolution roadmap.
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