LLM-Powered Chatbot Prototype for a Public Body

The challenge

The client wanted to test whether a generative AI chatbot could help users access information and answer questions more easily.

The approach

Kumulus prepared the knowledge sources, integrated them with a large language model chatbot on Microsoft Azure, and applied access controls and response validation.

The outcome

The proof of value gave users a conversational way to find organisational information and helped the public-sector body assess the solution’s fit for wider adoption. The Azure LLM chatbot prototype drew on approved knowledge sources, with access controls and response validation.