Generative AI Automation of Order Intake

The challenge

Order intake relied on manual effort, and the client wanted to automate how incoming orders were captured and processed.

The approach

Kumulus prepared the relevant sources, integrated generative AI into the order intake process with access controls, and validated the quality of generated outputs.

The outcome

Reduced manual entry and helped prevent processing delays, inconsistent records and billing errors with an AI-enabled Order Intake Portal integrated with Sage 100. The portal standardises order data and creates an auditable handoff to fulfilment.