The challenge
The client wanted its existing generative AI chatbot to draw on more data.
Technology Services
Generative AI
Expanding Data Sources for a Generative AI Chatbot
Extended a generative AI chatbot with additional data sources so it could answer a wider range of questions.
Ref: IKLUS105709
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The approach
Kumulus prepared and integrated additional sources into the chatbot, applied access controls and validated the generated responses.
The outcome
The chatbot’s knowledge base grew from 100 to approximately 1,000 documents, with architecture designed to scale to 2,000. Cross-reference capabilities also produce Excel reports mapping competitor SKUs to the organisation’s own products, supporting product comparison and customer support.
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