The challenge
The client needed a more consistent and responsive way to answer public enquiries through its website.
Public Sector • Azure AI
AI Application
Website Chatbot with Azure OpenAI for a Public Safety Body
Built a website chatbot on Azure OpenAI for a public safety organisation, intended to provide a faster, standardised service experience.
Ref: IMSFT104635
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The approach
Kumulus integrated Azure OpenAI and machine learning components into the website, covering architecture, APIs, user experience and operational controls on Microsoft Azure.
The outcome
Citizens gain a faster, more consistent self-service channel for routine enquiries about services, procedures and regulations, letting staff focus on more complex requests. The Azure OpenAI chatbot is grounded in official information.
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