The challenge
The client wanted to understand its environment and how chatbots could be implemented across three planned scenarios.
Technology Services
Generative AI
Generative AI Chatbot Scenario Assessment
Delivered consulting to assess the client's environment and three intended chatbot scenarios for generative AI.
Ref: ILGUS103915
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The approach
Kumulus assessed the environment and applied generative AI to the prioritised use cases, covering source preparation, integration, access controls and response validation, using machine learning.
The outcome
Business leaders gained a clearer basis for prioritising chatbot use cases and planning implementation. The assessment covered three generative AI chatbot scenarios, including organisation-wide employee assistance and retail operations for customer engagement.
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